Refund policy

Last updated: 23 October 2026

Aureon Cards is the trading name used by Aureon Medical GmbH for its trading card and collectibles business at aureoncards.com. Aureon Medical GmbH is the legal seller, contracting party and website operator.

1. Consumer right of withdrawal

If you are a consumer entitled to withdraw from an online purchase, you have 14 days to withdraw without giving a reason. For goods, this period begins when you, or a person you designate other than the carrier, receive the goods. For an order delivered in separate consignments, it begins on receipt of the last goods.

To exercise this right, send a clear statement to Aureon Medical GmbH, trading as Aureon Cards, at the address or email below before the period expires. You may use the form below, but it is not compulsory. You do not need an RMA, photographs or our prior permission to withdraw.

Aureon Medical GmbH, trading as Aureon Cards
Feldmark 12B
46419 Isselburg
Germany

This is our registered business and postal address only, not a visitor address. Please contact us by email at info@aureoncards.com.

Email: info@aureoncards.com
Aureon Cards website: aureoncards.com
Store support: Contact Aureon Cards

2. Returning goods and reimbursement

Send the goods back without undue delay and no later than 14 days after notifying us of withdrawal. You meet this deadline by sending them before it expires. You bear the direct return postage costs for a change-of-mind withdrawal. We cover necessary return costs where required for an incorrect, damaged or defective delivery.

For a valid withdrawal, we reimburse payments received, including the cost of our least expensive standard outbound delivery option. Any extra cost of an upgraded delivery method you selected is not reimbursed. Refunds are made without undue delay and no later than 14 days after we receive your withdrawal notice, using the original payment method unless otherwise expressly agreed at no cost to you.

For goods, we may withhold reimbursement until we have received the goods or you provide evidence that they have been sent back, whichever is earlier, unless we offered to collect them. Your payment provider may require additional processing time.

3. Handling cards and sealed products

You are liable for diminished value only where it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, and where the legal requirements for that liability are met.

Please protect card surfaces, corners and edges and return the actual cards and accessories supplied. Opening sealed collectible packs, using cards in play, redeeming a code or otherwise changing the product may substantially reduce its value. Opening ordinary trading card packaging does not, by itself, create a blanket exclusion of statutory withdrawal rights. We assess any diminished value according to the applicable law and actual condition.

4. Additional 30-day return option

In addition to statutory rights, we accept change-of-mind return requests for eligible physical goods within 30 days of delivery. For this voluntary option beyond the statutory withdrawal period, goods must be unused, complete and in the condition supplied; sealed items must retain their original intact seal and code cards must be unredeemed. Contact us within the 30-day period for return instructions. You pay return postage, and outbound delivery charges are not refunded under this additional option. These conditions do not restrict statutory withdrawal or defect rights.

5. Incorrect, damaged or defective items

Contact us with your order number and a description of the problem. Photos are helpful where available. We will provide the remedies required by law, which may include replacement, repair where appropriate, a price reduction or a refund. Your statutory rights are not conditional on reporting a problem immediately or retaining all original packaging.

Card condition, language, finish and set are part of the agreed product description. If an item does not match that description, please contact us. The movement of a card’s market price after purchase is not itself a defect.

6. Codes, digital content and exceptions

A physical code card is treated as a physical item unless expressly sold for electronic delivery. Do not disclose or redeem a code you intend to return. For genuinely digital content supplied without a physical medium, the statutory right of withdrawal ends early only when the legal requirements are met, including your express consent to begin performance, acknowledgement of the loss of that right and the required contract confirmation. Access or download alone is not a substitute for those requirements.

Any statutory exception, such as goods genuinely made to your personal specifications, applies only when its legal conditions are satisfied. A product being collectible, discounted or sold as a single card does not automatically remove consumer rights. Defect remedies remain unaffected.

7. Exchanges and business purchases

Exchanges depend on stock. Contact us before placing a replacement order if you would like help. Statutory consumer withdrawal rights do not apply to purchases made as a business; any additional business return arrangement must be agreed separately. Applicable defect rights remain unaffected.

8. Model withdrawal form

Complete and send this only if you wish to withdraw:

To: Aureon Medical GmbH, trading as Aureon Cards, Feldmark 12B, 46419 Isselburg, Germany; info@aureoncards.com.

I/We hereby withdraw from the contract for the purchase of the following goods / provision of the following service:
Goods or service: ____________________
Ordered on / received on: ____________________
Order number (if available): ____________________
Consumer name(s): ____________________
Consumer address: ____________________
Date: ____________________
Signature (only if submitted on paper): ____________________

Related information: Privacy Policy · Returns & Refunds · Terms of Service · Contact Information · Legal Notice · Shipping Policy.